Legal guarantee

Last updated: 2 November 2026

Legal guarantee of conformity. If you buy as a consumer, you are legally entitled to at least 2 years of free legal guarantee for lack of conformity of goods. The seller must repair or replace the goods or, if that is not possible, reduce the price or terminate the contract. The legal guarantee is in addition to any commercial guarantee and cannot be excluded.

For consumers (purchases without a VAT number)

All products sold to consumers are covered by the legal guarantee of conformity under Arts. 128 ff. of the Italian Consumer Code (as amended by Legislative Decree 170/2021, implementing Directive (EU) 2019/771). The responsible seller is ARMAS srl – Vulcan Cymbals. The legal guarantee is free of charge and cannot be excluded or limited.

Duration

  • We are liable for any lack of conformity which becomes apparent within 2 years of delivery.
  • Unless proven otherwise, defects appearing within 1 year of delivery are presumed to have existed at delivery: during that period you do not have to prove anything.
  • To keep your rights you must notify us of the defect within 2 months of discovering it.
  • Claims for defects not fraudulently concealed expire 26 months after delivery.

Your remedies

If there is a lack of conformity you are entitled, free of charge (shipping, labour and materials included):

  1. to have the goods repaired or replaced, at your choice, unless the remedy chosen is impossible or disproportionately costly compared with the other; within a reasonable time and without significant inconvenience to you;
  2. if repair or replacement is impossible, not carried out within a reasonable time, the defect reappears or is serious enough, to a proportionate price reduction or to terminate the contract with a refund. Termination is not available for minor defects.

What is not a lack of conformity

The guarantee covers defects existing at delivery, not later damage. For example, it does not cover:

  • damage from misuse, drops, impacts, liquids, excessive heat or humidity;
  • for harmonicas: reeds out of tune or broken through excessive blowing or drawing, bends, overblows and overbends without proper break-in;
  • normal wear and tear, e.g. of reeds over time;
  • oxidation or deposits caused by lack of cleaning;
  • work, opening or modifications by unauthorised persons.

How to claim

  1. Open a support request choosing “Warranty” or “Replacement”, or use the contact form.
  2. Give your order number and describe the problem; for harmonicas state the hole and blow/draw. A photo or short video helps a lot.
  3. We send you shipping instructions: if the defect is confirmed, we pay the shipping.

As the official Suzuki distributor for Italy we handle warranty claims directly, with genuine spare parts and an inspection workshop. This service is in addition to the legal guarantee and does not replace or limit it. Any manufacturer’s commercial guarantee, if offered, is shown with its terms on the product page or packaging and is without prejudice to your legal guarantee rights.

For businesses and retailers (purchases with a VAT number)

Purchases with a VAT number are governed by the Italian Civil Code (Arts. 1490 ff.), not by the Consumer Code:

  • defects must be reported within 8 days of discovery;
  • claims expire 1 year after delivery (Art. 1495 Civil Code);
  • if a defect is confirmed we repair or replace the product, without prejudice to the statutory rights to a price reduction or termination.

Retailers who have had to compensate a consumer for a lack of conformity keep the right of recourse under Art. 134 of the Italian Consumer Code. Details in Part II of the Terms of sale.